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Refunds and Returns

RETURNS

I will accept returns.

Contact me within: 3 days of delivery

Ship items back within: 7 days of delivery

I don't accept cancellations but please contact me if you have any problems with your order.

If for some reason you are not satisfied with your candle, please contact me and we will discuss the problem and the solution. You may get a full refund for a product after you return it in its original condition within 7 business days. 

The cost for shipping back to seller needs to be covered by the buyer.

DAMAGE DURING SHIPPING

If your merchandise gets damaged during the shipping, please photograph it to provide good documentation. Photos of original packaging need to be also included. Sometimes, the Insuring Agency requests the presentation of the box and packing material at the local PO. Please keep them until claim is resolved.